Great Private Tours Terms and Conditions

Covid19 Lockdown Policy

If you are prevented to start your tour due to a government initiative restricting your travel, or required to quarantine, then your tour will be converted to a gift voucher to be rescheduled to another date. This is available for up to 12months. If after 12 months from the original date of travel you have not been able to reschedule then you will be refunded in full.

Booking Deposit

To book your tour a deposit of $ 400.00 is required to secure your booking.  Your tour is not confirmed until the deposit is paid. The balance of the tour is required 1 week prior to departure.  If any cancellation or refunds are applied they are taken from the deposit.

Cancellation policy – Standard

These cancellations fee’s occur if you cancel the tour.

8-14 Days = 20% Fee

3-7   Day = 50% Fee or reschedule*. (*Rescheduling is at the discretion of Great Private Tours. We will always try to reschedule if dates allow.)

0 -72 Hrs = 0.0% refund

Cancellation Policy Fly Drive & Dine

The Fly Drive & Dine is subject to weather conditions and may not be able to operate on the day scheduled. If the Seaplane Flight component is cancelled due to poor conditions you will be offered an alternative Helicopter flight, or ground based vehicle tour. The difference in price will be refunded to you. If the Helicopter flight is more you will be informed and given the option to pay the difference.

Weather Limitations – Flights

Flights cancelled or postponed due to weather will be considered a cancellation by Great Private Tours on safety grounds and will not be charged and a refund, or credit voucher is offered.

As safety is our primary consideration Great Private Tours and its contractors will take a conservative approach and restrict or cancel flight operations in inclement or marginal weather. Weather conditions associated with poor visibility, low cloud, extreme winds, low light levels and thunderstorms present circumstances that may limit or restrict flight.

Great Private Tours will make every effort to advise clients in advance of forecast weather conditions that may restrict flight operations. We will endeavour to provide advance notice of the potential for delay or cancellation in order to provide clients with as much time as possible for alternative transport to be arranged or to reschedule as necessary.

The most accurate aviation forecast for the following days weather is issued after 4:00pm the day prior. The observed weather conditions and updated forecasts are not available until the morning of the intended flights

Termination of tour policy

All passengers are to abide by all instructions given to you before and during the tour by your guide/pilot. The tour can be terminated, or your right to participate in the tour, in the event that you fail to comply with any such instructions that your behavior disrupts the tour or threatens the safety of its participants. You will not be entitled to a refund.

Information for personal, non-commercial use only

Information contained on this site is for personal use only and may not be sold or redistributed. You may, using an industry-standard web browser, download material from this site for your personal, non-commercial use only, strictly on the condition that you keep intact all copyright and other proprietary notices and all advertisements.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any material from this site including code and software, without Great Private Tours express written permission. You must not use this site for any purpose that is unlawful or prohibited by these terms of use.

Copyright and trademarks
The material on this website is owned and operated by Great Private Tours and content is protected by Australian and international copyright laws. You should comply with the fair use provisions of relevant laws.

Information does not represent professional advice
Information published by Great  Private Tours is intended to provide general information in summary form. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the service or on the Internet generally. In no event will Great Private Tours be liable to you or anyone else for any decision made or action taken by you or anyone else in reliance upon the information provided through the site.

Our rights to use information and media
Great Private Tours may reproduce, distribute, transmit, create derivative works of, and publicly display any materials and photos taken, or shared with, by Great Private Tours to any of our online social channels, websites and other public areas. If you do not wish to comply with above use please contact our office in writing before commencement of your tour.

Third party providers
Great Private Tours has provided links and pointers to Internet sites maintained by third parties. Great Private Tours does not have direct control over the content presented in those websites or the availability of those websites. Great Private Tours will not be liable for any damages or loss arising in any way out of or in connection with or incidental to any information or third party service provided. Third party services and products advertised on this website are the responsibility of the third party and their inclusion on this website does not imply endorsement by Great Private Tours. Great Private Tours does not endorse or recommend any links to external websites, or third party content, including products and services offered by, from or through those websites or their content. Great Private Tours makes no representation that the material on any linked website does not infringe the intellectual property rights or any other rights of any person. Great Private Tours does not authorise reproduction of such material.

Assignment.
Great Private Tours shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms. We also reserve the right to change or modify the vehicle if the need arises.

Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the State of Victoria, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Victoria for the resolution of any disputes.

 

Great Private Tours
35 Bluff Rd
Black Rock, 3193
Victoria
ABN 85 613 134 491

Our Reviews

star rating  Going the reverse route is clearly the best way to go. Particularly so if Paul is your driver/guide. He was delightful. The drive is remarkably beautiful and incredibly diverse. Highly... read more

William V
26 February 2024

star rating  Our day spent with Steve from Great Private Tours exploring the Great Ocean Road was nothing short of spectacular! From the iconic 12 Apostles and the breathtaking Loch Ard Gorge... read more

Glenn B
24 February 2024

star rating  Steve was a great guide from the moment he picked us up at our hotel. By going in reverse we avoided the congested sites from tour buses and vans. We... read more

EpicMD
10 February 2024